Disclaimer: This document is a template designed to serve as a starting point. It does not constitute legal advice. I recommend having this document reviewed by a legal professional to ensure it aligns with your specific operational practices and consumer protection laws in Pakistan.
Last Updated: July 5, 2026
At Trendy Tribe, we strive to ensure that every purchase meets your expectations. We understand that sometimes an item may not be the perfect fit. To ensure a premium shopping experience, we have implemented a straightforward 7-day exchange and return policy.
1. The 7-Day Guarantee
You have 7 days from the date your order is delivered to your doorstep to initiate a return or exchange request. We are unable to accept requests made after this 7-day window.
2. Eligibility Requirements
To ensure a smooth process, please ensure your item meets the following criteria:
- Original Condition: The item must be unused, unwashed, and in its original, pristine condition.
- Packaging: All original tags, labels, and product packaging must be intact and included.
- Proof of Purchase: Please have your order number or invoice available.
3. Non-Returnable Items
For hygiene and quality assurance reasons, please note that certain items cannot be returned or exchanged unless they arrive damaged or defective:
- Items that have been worn, laundered, or altered.
- Any promotional or “final sale” items (if specified during the purchase).
4. How to Initiate a Return or Exchange
We have made it simple to get in touch with our team:
- Contact Us: Reach out to our support team within the 7-day period.
- Email: [trendytribepk@gmail.com]
- WhatsApp/Phone: [+92 323 6506432]
- Provide Details: Please share your Order ID, the name of the item, and a brief description of the issue or the reason for the exchange.
- Approval: Once your request is received, our team will review it and provide instructions on how to return the item to our facility in Faisalabad.
- Inspection: Upon receiving the returned item, our quality assurance team will inspect it to ensure it meets the eligibility criteria listed above.
5. Shipping Costs
- Defective Items: If you received an item that is damaged, defective, or incorrect, Trendy Tribe will cover all associated return shipping costs.
- Change of Preference: If you are returning or exchanging an item due to a change of preference (e.g., size change or color preference), the return shipping costs will be the responsibility of the customer.
6. Refunds
If your return is approved, we will process your refund or store credit promptly. Refunds are typically processed via bank transfer to your provided account. Please allow 3–5 business days for the funds to reflect in your account once the return has been finalized.
Need Assistance?
We are here to help. If you have any questions or concerns, please don’t hesitate to reach out to us.
Trendy Tribe Support
p/75 Diglispura street 1,
Faisalabad, Pakistan
Email: trendytribepk@gmail.com
Phone: +92 323 6506432